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Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your data.

Effective Date: September 25, 2026

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at home2tw@gmail.com.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

We operate in compliance with:

  • Taiwan: The Personal Data Protection Act (PDPA).
  • Philippines: The Data Privacy Act of 2012 (Republic Act No. 10173).

By participating in our programs, volunteering, or using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal data necessary to facilitate our educational programs, volunteer exchanges, and support services. The data collected depends on your relationship with us:

A. For Volunteers (Taiwanese & Filipino)

  • Personal Information: Name, contact details (email, phone, address), date of birth, emergency contact information.
  • Sensitive Personal Information:
    • Health Information: Medical history, vaccination status, and dietary restrictions (essential for safe deployment and insurance).
    • Background Information: Police clearance or certificates of good moral character (for child protection and safety compliance).

B. For People We Support (Scholars, Job-Seekers and Anyone Asking for Help)

When you ask us for support, or when our staff open a case for you with your consent, we keep a case record. It may include:

  • Identity & Contact Data: Your name, student ID, and the contact details you give us or that our staff record for you (phone, email, LINE ID, the city you are in).
  • Educational & Professional Data: For scholars: your school, program, scholarship sponsor, term dates and academic standing. For job-seekers: your profile — a short description of yourself, your education, work experience, certifications and languages, whether you are graduating or your work contract is ending, the work and city you are looking for, and when you are available — and your CV if you upload one.
  • Residence Permit Data (job-seekers): Your permit type and its expiry date, so we can help you before it runs out. We do not collect your ARC number, and your permit details are never shared with employers.
  • Support Data: What you need help with. For social support this can include the kind of problem you face (such as a labor dispute, a health or legal matter, or repatriation), the actions our staff take, and who we refer you to.
  • Check-ins: How you tell us you are doing and whether you need help.
  • Consent Record: How and when you agreed to us keeping your case, and, if our staff registered you on your behalf, who recorded it.

We do not collect passport numbers, ARC numbers or national ID numbers for your case.

C. For Partners (NGOs, Universities, Donors)

  • Organizational Data: Registration documents, representative contact details, bank account information (for grant disbursement or donation processing).

3. How We Use Your Information (Purpose)

We process your data for specific, legitimate purposes strictly related to our mission:

  1. Program Administration: Managing volunteer deployments, student scholarships, and skills training workshops.
  2. Case Support: Working on your scholar, job-seeking or social support case — contacting you, following up, and pointing you to services that can help.
  3. Safety & Security: Conducting background checks on volunteers and ensuring the physical safety of participants during programs.
  4. Communication: Sending program updates, newsletters, and emergency alerts.
  5. Impact Reporting: Aggregating anonymized data to report our impact to donors, government bodies (e.g., MECO, TECO), and the public.
  6. Legal Compliance: Complying with tax laws and audits in both Taiwan and the Philippines.

4. Cross-Border Data Transfer

Due to the nature of our work bridging Taiwan and the Philippines, your personal data may be transferred across borders.

  • Transfer Mechanism: We transfer data only when necessary for the execution of our programs (e.g., sending volunteer details to a partner school in the Philippines).
  • Safeguards: We ensure that any international transfer complies with the cross-border transfer restrictions of the Taiwan PDPA and adheres to the data sharing standards of the Philippines DPA. We use secure, encrypted channels for all international transfers.

By submitting your data, you explicitly consent to the transfer of your information between Taiwan and the Philippines for the purposes stated above.

5. Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Trusted Partners: Universities (e.g., UP Open University), partner NGOs, and training centers strictly for program implementation.
  • Service Providers: Insurance companies and cloud storage providers who are contractually bound to protect your data.
  • Government Authorities: Government agencies in Taiwan or the Philippines, such as labor departments or law enforcement, where required by law.

Your case record is seen only by H2T administrators and by volunteers an administrator assigns to your case. Social support cases are seen by H2T administrators only. We do not share your case with partners or employers, except as described below for job-seekers. When we refer you to another service, such as the 1955 hotline or the Migrant Workers Office, we share only what is needed and only with your agreement.

Job-seeker profiles. If you are looking for work and you agree to join our community talent directory, we may share your profile and CV with employers and partner organisations who may be able to offer you work. We never include your phone number, email, LINE ID or permit details — an employer who is interested contacts us, and we ask you before making any introduction. We keep a record of every time your profile is shared and tell you who received it. You can stop sharing at any time from My Services.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Volunteers/Beneficiaries: Data is generally retained for 5 years after the conclusion of the program to handle alumni relations and potential legal queries.
  • Case Records: Retained for 5 years after your case is closed, so we can help you again and answer any follow-up questions.
  • Financial Records: Retained for 7-10 years as required by tax laws in Taiwan/Philippines.

Once the retention period expires, physical records will be shredded, and digital records will be permanently deleted or anonymized.

7. Security Measures

We implement reasonable and appropriate organizational, physical, and technical measures to protect your data, including:

  • Technical: Encryption of digital files, password-protected databases, and restricted access rights.
  • Physical: Locked filing cabinets for paper records and restricted access to office areas.
  • Organizational: Confidentiality agreements for all staff and volunteers handling personal data.

8. Your Rights (Data Subject Rights)

Under both Taiwan and Philippines law, you have the following rights:

  1. Right to Information: To know what data we hold about you and how it is used.
  2. Right to Access: To request a copy of your personal data.
  3. Right to Correction: To request correction of inaccurate or incomplete data.
  4. Right to Erasure (Blocking/Deletion): To request the deletion of your data where there is no legal reason for us to keep it.
  5. Right to Portability: To request your data in a structured, commonly used format.
  6. Right to File a Complaint:
    • In Taiwan: You may file a complaint with the relevant central competent authority.
    • In Philippines: You may file a complaint with the National Privacy Commission (NPC).

9. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact our Data Protection Officer (DPO):

  • Email: home2tw@gmail.com
  • Phone: +886 972 377 153 (Rudy) & +886 972 377 351 (Neena)
  • Taiwan Office Address: 2F (Commune Y), No. 80, Minzu 1st Rd., Sanmin Dist., Kaohsiung City 807, Taiwan
  • Philippines Coordinator: University of the Philippines Open University (UPOU), National Highway, Brgy. Maahas, Los Baños, Laguna, Philippines.